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For questions about products, materials, care, orders, or delivery, please use the form below.

Common Questions

Baby alpaca is a fine classification of alpaca fibre valued for its softness, warmth, and refined texture. Its fineness gives the material a smooth, comfortable feel while maintaining lightness and resilience in use.

Alpaca pieces should be stored in a cool, dry environment with breathable covering. Avoid prolonged compression and excessive heat to help preserve the texture and character of the fibre over time.

Texture shapes how a room is experienced beyond what colour alone can achieve. Alpaca introduces softness, tonal depth, and material contrast that contribute to a quieter and more layered interior atmosphere.

Orders are typically prepared and dispatched within three business days. Delivery times may vary depending on destination, customs processing, and carrier conditions.

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